We have a 14-day return policy, you have 14 days after receiving your item to request a return and then 14 days from the point of us accepting the return to return the goods to us. 

Should you notify us of a return within 14 days of delivery, you will be eligible for full refund (excluding shipping costs and any additional services (painting, ceramic coating etc.) which are non-refundable. You will have 14 days from the date of notifying us to return the item, otherwise your return will be rejected. 

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase. 

When returning an item for a refund, you will be liable to cover all return costs for your order. We also do not refund your original shipping fee. 

If you are returning your item to exchange for another product, we do not cover the return costs and you will be liable to pay for a new shipping fee once your exchange has been arranged.

To start a return, you visit our page contact page. If your return is accepted, you will receive all of the instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Damages or Wrong Item Received 
All of our products are thoroughly checked before leaving our warehouse. Please inspect your order upon reception. If the parcel is visually damaged on receipt, please reject the item. In the unlikely event of receiving a damaged, defective item or if you receive the wrong item, please take photos of the damage and contact us immediately. This means that we can evaluate the issue and make it right. 

If you have received the wrong item, please contact our team immediately and we will get this resolved as soon as possible.

Exceptions & Non-Returnable Items
Certain types of items cannot be returned, such as custom products, special orders, built-to-order and pre-order products, additional services (i.e warranties, ceramic coatings, product painting), personalised items, gift cards, LABFTC Outlet products, products that have been used/installed before return, hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

In the event you return an item that has been used or installed, you may not be entitled to a refund. In the instance where a return of this kind is accepted by us at our discretion, it will be subject to 50% restocking fee. Failing that, it will not refunded at all.

Built-to-Order / Pre-Order Products
Under the Consumer Contracts Regulations 2013, we are not obliged to accept cancellations for goods that are made to the consumer's specifications. This means if you order parts especially for you that we do not normally stock (marked as 'built-to-order or 'pre-order' under the 'Add to Cart' button) you do not have the standard right to cancel the order after it is made​​.  

Product / Order Exchange 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

However, if you don't want to do it that way you can also contact our team and we will help arrange a product exchange for you. All product exchanges will require the customer to return the item first and cover for all shipping costs incurred.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method. It can take up to 5 working days for the funds to be added into your account. If you have not received this, then please contact your bank.